Terms of Service

Last Updated: April 13, 2025

1. Acceptance of Terms

By interacting with the Habitize chatbot on WhatsApp or Instagram, you agree to these Terms of Service.

2. Service Description

Habitize provides:

• Mental wellness support via AI chatbot on WhatsApp and Instagram
• Mood tracking and journaling
• Personalized recommendations
• Educational content
• Crisis support referrals

3. WhatsApp-Specific Terms

3.1 WhatsApp Business API Usage

• Our service uses the WhatsApp Business API to deliver messages to users
• We adhere to all WhatsApp Business Policies and Terms of Service
• You must comply with WhatsApp's Terms of Service when using our chatbot
• Message frequency limits imposed by WhatsApp may apply

3.2 WhatsApp Messaging Limitations

• Our chatbot can only respond to messages initiated by you
• After 24 hours of inactivity, we may send one message template to re-engage you
• WhatsApp may limit certain types of media attachments
• Message delivery timing is subject to WhatsApp's delivery systems

3.3 WhatsApp Opt-in/Opt-out

• You must explicitly opt-in to receive messages from our service on WhatsApp
• You can opt-out at any time by typing "STOP" or "UNSUBSCRIBE"
• Your WhatsApp messages are subject to WhatsApp's end-to-end encryption
• Changing your phone number requires re-registering with our service

4. User Responsibilities

4.1 Acceptable Use

Users must:

• Provide accurate information
• Use the service for personal support only
• Respect daily message limits
• Not attempt to manipulate or abuse the system

4.2 Prohibited Activities

• Automated interactions
• Sharing inappropriate content
• Attempting to extract training data
• Commercial use without permission
• Harassment or abuse

5. Service Limitations

• The chatbot is not a replacement for professional mental health care
• Response times may vary based on system load
• Daily message limits apply (50 messages per day)
• Service availability is not guaranteed 24/7

6. Intellectual Property

• All content and responses generated by the chatbot are owned by Habitize
• Users retain rights to their personal content
• The chatbot's training data is proprietary

7. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind, either express or implied.

8. Limitation of Liability

Habitize is not liable for:

• Service interruptions
• Data loss
• Accuracy of responses
• Third-party content
• User decisions based on chatbot advice

9. Termination

We reserve the right to:

• Suspend or terminate access
• Modify or discontinue the service
• Delete inactive accounts
• Block abusive users

10. Changes to Terms

We may update these terms at any time. Continued use constitutes acceptance of changes.

11. Emergency Services

IN CASE OF EMERGENCY:

• This is not a crisis service
• Contact emergency services immediately
• Use crisis hotlines for urgent support
• Seek professional help when needed

12. Governing Law

These terms are governed by the laws of India.

13. Cancellation and Refund Policy

13.1 Subscription Cancellation

As a subscription-based service, we understand that your needs may change over time. Our cancellation policy is designed with flexibility in mind:

• You may cancel your subscription at any time through your account settings or by contacting our support team
• Upon cancellation, you will retain access to all premium features until the end of your current billing cycle
• No additional charges will be applied after you cancel your subscription
• We do not automatically renew subscriptions that have been cancelled

13.2 Refund Policy

• If you are not satisfied with our service, you may request a refund within 7 days of your initial subscription purchase
• Refund requests after the 7-day period will be evaluated on a case-by-case basis
• To request a refund, please contact our support team at support@habitize.com
• Refunds will be processed using the original payment method

14. Shipping and Delivery

Luna by Habitize provides digital subscription services that do not require physical shipping:

• Upon successful payment, you will receive immediate access to all premium features
• No physical products will be shipped as part of your subscription
• Access to premium features is granted automatically through our digital platform
• If you encounter any issues with accessing your premium features after payment, please contact our support team for immediate assistance

Contact Information

For questions about these terms: support@habitize.com