Luna is an AI companion for emotional wellbeing that provides personalized support through WhatsApp, helping you navigate your emotions and making therapy more efficient. Luna is here to support, not replace, human professionals. It's like having a helpful guide between therapy sessions. Luna can listen and provide tips anytime, but it will encourage you to seek a therapist when you need more help. If you're already seeing a therapist, Luna works with them to improve your care—not in place of them

How does Luna help with mental wellness?

Luna uses advanced AI to provide emotional support, help you understand your feelings, and bridge the gap between therapy sessions through natural conversations on WhatsApp.

Yes, Luna offers a free plan that gives you access to AI-powered emotional support and wellbeing features through WhatsApp.

Privacy Policy

Last Updated: April 13, 2025

Your Privacy Matters to Us

We understand that approximately 35% of our users carefully review our privacy policy. We've enhanced our documentation to be more transparent about how we protect your data, especially regarding WhatsApp integration and message encryption.

1. Information We Collect

1.1 User-Provided Information

Your phone number (only when you message Luna through WhatsApp)
Messages and interactions with our chatbot
Mood tracking data and journal entries
Survey responses and assessments

1.2 Automatically Collected Information

Usage patterns and conversation history
Interaction timestamps
Technical information about your device and connection

2. How We Use Your Information

To provide personalized chat responses and support
To improve our chatbot's understanding and effectiveness
To analyze usage patterns and enhance user experience
To maintain conversation context and history
To generate anonymized analytics and performance metrics

3. WhatsApp-Specific Privacy Information

WhatsApp messages are protected with end-to-end encryption.

3.1 WhatsApp Integration

We integrate with WhatsApp through the WhatsApp Business API
Your conversations within WhatsApp benefit from WhatsApp's end-to-end encryption
Your phone number is processed and stored according to both our privacy policies and WhatsApp's
WhatsApp message history storage follows WhatsApp's Business API policies

3.2 Data Shared with WhatsApp

Your phone number (required for service delivery)
Message delivery status information
Service usage metrics (frequency, timing of interactions)

3.3 WhatsApp Message Encryption

WhatsApp provides end-to-end encryption for all messages within their platform
Once a message reaches our systems, we apply our own encryption standards
No one, including WhatsApp, can read the content of messages while in transit
WhatsApp cannot access the content of your messages with our service

4. Data Storage and Security

All data is encrypted in transit and at rest
WhatsApp messages benefit from end-to-end encryption while in WhatsApp's systems
Conversation history is stored for 90 days
Personal data is stored in secure MongoDB databases
Vector embeddings are stored securely for conversation context
Redis caching is used for performance optimization

How Your Data Is Protected

End-to-End Encryption

Secure Storage

90-Day Retention

5. Data Sharing and Third-Party Services

We use the following services:

AWS Bedrock for natural language processing
MongoDB Atlas for data storage
Redis for caching
WhatsApp Business API for message delivery
Instagram API for message delivery

6. Your Rights

You have the right to:

Access your personal data
Request deletion of your data
Opt out of data collection
Export your conversation history
Modify your privacy settings

7. Data Retention

Chat histories: 90 days
User profiles: Until account deletion
Analytics data: 12 months
Message metadata: 6 months

8. Changes to This Policy

We reserve the right to update this policy. Users will be notified of any significant changes through the chatbot.

9. Contact Information

For privacy-related queries, contact: support@habitize.com